Frequently Asked Questions

Some frequently asked questions – answered.
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Clean Lean Protein

  • Do Nuzest products (Good Green Snack Bars, Quick Vita Kick or Clean Lean protein) contain any of the top 8 allergens?

    All of our products, except the Good Green Snack bar, are made from ingredients which are free of all 8 allergens. The bar contains tree nuts. Although we do not use any ingredients containing gluten in the bars, we do not declare the GGS bars to be Gluten Free although we do test them and have not had any positive results to date. However, because the bars are wrapped and packed before the results come back it is not financially feasible to simply destroy tens of thousands of bars from a batch because of a positive result. We therefore take a pragmatic approach and make no declaration. We also manufacture in three different locations globally with contract manufacturers who are GMP registered. Those locations are New Zealand, Australia and Belgium, which are all highly regarded in terms of quality and integrity. Some of our products are blended in machines that are also used for products which may contain dairy, gluten or soy, which is why we test our finished products for those particular allergens. We also test for peanuts in the case of Quick Vita Kick.


  • Can I consume products after the Best Buy Date?

    Best Before means that it is probably safe to consume past the best before date, but that its nutritional value is likely to be degraded depending on how it has been stored over that time. For example, if it has been kept cool or in a refrigerator it is likely to last longer. In some regulatory environments, the advice is generally 3 months after Best Before Date. However, even though products are likely to be perfectly safe for several weeks past their Best Before Date, in the interest of safety first, Nuzest does not recommend consuming products past their Best Before or Expiry Date.


  • Are Nuzest products suitable for children?

    None of the products available in the United States (Clean Lean Protein, Clean Lean Protein Functional Flavors, Just Fruit & Veg, Quick Vita Kick or Good Green Snack bars) are intended for use primarily by people under 12 years. Thus, although they are safe for use by children 4 years and over, in my opinion, they are considered General Use Products and not Children's Products:
    "The law defines a "children's product" as a consumer product designed or intended primarily for children 12 years of age or younger."
    "General use products are consumer products that are not designed or intended primarily for use by children 12 years of age or younger.
    Some products may be designed or intended for use by consumers of all ages, including children 12 years old or younger. Such products would be considered "general use products."
    If a consumer older than 12 years of age is as likely, or more likely, to interact with a product than a child 12 years of age or younger, then the product would probably be considered a general use product, depending upon how the product is viewed, using all of the four factors above."


Health Conditions, Medications & Diets

  • Is Clean Lean Protein ok for coeliacs?

    Yes. Clean Lean Protein is certified gluten free so it is safe for coeliacs.


  • Is Clean Lean Protein vegan?

    Yes, it is vegan. The peas used in Clean Lean Protein are a vegetable source and the natural flavorings are all plant derived, making Clean Lean Protein 100% vegetarian and vegan.


  • Why is it important that the product is 'alkaline'?

    Our body requires finely controlled pH levels in the blood (as well as tissues and other fluids) in order to maintain optimal health. Modern diets and non-vegan protein sources may cause an increase in acidity in the blood, which then needs to be buffered by the body breaking down bone and muscle tissue to free up 'basic' (alkaline) compounds. Clean Lean Protein provides a high level of good quality protein, without contributing to acid overload in the body.


  • Is Clean Lean Protein suitable for a Paleo diet?

    Yes. Clean Lean Protein is Paleo friendly. Our natural enzymatic isolation process effectively removes the phytic acid, lectins and trypsin inhibitors that are usually the problem with legumes on a Paleo or Primal diet. This leaves a highly digestible protein, free of the problems associated with legumes.


  • Is Clean Lean Protein Kosher?

    The Pea Protein Isolate used in Clean Lean Protein is Kosher certified and the manufacturer, which blends Clean Lean Protein, complies with Kosher practices. The finished product however does not have an official Kosher certification.


  • Is Clean Lean Protein ok for people with Crohn’s disease or Ulcerative Colitis?

    Due to the absence of FODMAPs, anti-nutrients, allergens, and gastric irritants, Clean Lean Protein is the perfect protein for people with Crohn's Disease.


Pregnancy & Breastfeeding

  • Can I take Clean Lean Protein while breastfeeding?

    According to our health advisors, Clean Lean Protein is safe during both pregnancy and breastfeeding and may help provide some of the additional protein requirement during this time. However, every individual is different and may have specific requirements or a need for special caution so we always advise women who are pregnant or breastfeeding to seek independent advice from their health practitioner before taking any nutritional supplements.


  • How much Clean Lean Protein should I take during pregnancy?

    According to the World Health Organization (WHO), the additional protein requirements to support 13.8g gestational weight gain are 1, 9 and 31 g/day in the first, second and third trimesters, respectively. However, every individual is different and may have specific requirements or a need for special caution so we always advise women who are pregnant or breastfeeding to seek independent advice from their health practitioner before taking any nutritional supplements.


Product & Usage

  • I am currently using a whey protein. Why should I switch to Clean Lean Protein?

    Clean Lean Protein has a number of advantages over whey. Clean Lean Protein is highly alkaline. This helps the body to avoid problems of excess acidity (such as the potential for increased muscle and bone tissue loss in order to 'buffer' the blood). Clean Lean Protein is higher in BCAAs and glutamine than WPC. It is a truly vegetarian protein source. Most whey protein is not because it's a byproduct of cheese making, in which they use rennet - an animal product - to separate the whey from the curds that provide the base for cheese. It is more sustainable. Getting quality protein from vegetable sources is less input and resource intensive than dairy farming... so it's better for the planet too!


  • I have recently started taking Clean Lean Protein and am wondering what type of diet I should be following?

    The general rule is that if you focus on quality of nutrition, the quantities of what you eat will be less important. Stick to a diet that is almost entirely (80%+) natural, whole, unprocessed foods and you really can't go wrong. Recognizing that everyone is different, we never suggest a "one size fits all" diet. Please check out some of the nutritional articles on this site for more guidance, or contact one of our recommended practitioners.


  • Is Clean Lean Protein better than whole eggs as a protein source?

    Whole eggs are a great source of protein. While Clean Lean Protein is not necessarily "better", it does offer some specific benefits. One whole egg contains around 6g of protein. The protein is highly bioavailable and has a PDCAAS (protein digestibility amino acid score) of approximately 0.9+. Our Clean Lean Protein has a PDCAAS of around 0.98 (slightly higher than whole eggs) but offers the advantages of being both highly alkaline and an isolated protein, meaning straight protein without other potentially negative factors (such as fat or sugar content). Eggs are also a relatively common allergen so Clean Lean Protein offers a quality protein option for those with allergies.


  • What is the 'fruit protein' used in Clean Lean Protein?

    The fruit protein in Clean Lean Protein is derived from a West African plant called the Katemfe Fruit (African Serendipity Berry). The protein is known as Thaumatin. Thaumatin is a protein but classified as a natural sweetener. It is digested in your body just like any other protein.


  • How do I mix my Clean Lean Protein?

    Add 2 scoops or 1 single-serving sachet to a shaker containing 300ml or more of liquid and shake to mix. It can be mixed with your choice of water, milk, dairy-free milk or coconut water. Alternatively, you can blend it with yogurt and berries into a delicious smoothie. See our recipes section for ideas.


  • When should I take Clean Lean Protein?

    Protein is the base of any healthy meal. Take Clean Lean Protein during the day as a snack, or post workout to aid your body's recovery. Many of our customers use Clean Lean Protein in the morning (along with Quick Vita Kick), after training (protein is critical for recovery from exercise) and in the mid-morning or mid-afternoon when the tendency can be to have a poorer quality snack.


  • How much protein should I be taking after a workout?

    This depends on the length of your workout, what your workout consisted of, and your physical size, along with your dietary structure and goals. As a rough rule of thumb, around 1/2 gram of protein per kilogram of body weight consumed within 30 minutes will help encourage recovery and repair of muscle tissue.


  • Is Clean Lean Protein certified organic?

    Our peas are grown in France and under strict conditions, and covered to reduce the risk of environmental damage and contamination. Unfortunately, due to local regulations, this means they cannot be certified organic. You can rest assured though that the product is pesticide, herbicide and GMO free. The only •certified organic pea proteins available at this time are of uncertain quality and so for the time being we consider Clean Lean Protein to be '•better than organic'.


  • I see that Clean Lean Protein contains phenylalanine. I thought that there were no artificial sweeteners?

    Phenylalanine is actually an essential amino acid and a component of every complete protein source. You may be thinking of the artificial sweetener Aspartame. Aspartame is created from phenylalanine and aspartic acid. Phenylalanine and aspartame are quite different compounds. For the record: we do not use aspartame to sweeten our products.


  • Why is it more expensive?

    We only use the highest grade of European grown and processed Golden Pea Protein Isolate. There are cheaper pea proteins out there but they do not always have the same protein content and do not always guarantee a chemical free isolation process. Our patented, water-based isolation process also removes the phytic acid, trypsin inhibitors and lectins that can reduce the body's ability to absorb minerals and protein, and that can cause intestinal distress. Cheaper proteins cannot guarantee the same quality and so you may not be getting your money's worth... even at a lower cost.


  • How is Clean Lean Protein manufactured?

    Our protein is isolated using patented water-based enzyme technology. The process is completely natural and no solvents or hexane are used. The company from which we source the protein is called Cosucra and they are world leaders in their field. You can find out more about Cosucra and their protein product called Pisane on www.pisane-cosucra.com.


  • How much caffeine in Rich Chocolate Clean Lean Protein?

    4.49 mgs (around 5% of the caffeine in a cup of coffee)


  • Does your strawberry protein contain lectins?

    No, none of our Clean Lean Protein contains lectins.


  • Are there any sweeteners in any of your protein powders?

    Clean Lean Protein is naturally sweetened with a fruit protein derived from a West African plant called the Katemfe Fruit (African Serendipity Berry). The protein is known as Thaumatin. Thaumatin is a protein, but it is classified as a natural sweetener.  It is digested in your body just like any other protein. You can learn more about thaumatin here.


  • Where do you source your peas for the pea isolate and where is the powder is manufactured

    We have deliberately chosen pea protein and to source that protein from Europe. The soil, air and water quality of Northern France are generally regarded to be very safe for growing and the process used for isolation is completely free of chemicals. Consumers can feel confident they are selecting a safe vegan protein, rather than fear they are ingesting a protein powder tainted with contaminants. To learn more about contaminants in vegan protein and our products, I encourage you to read this article: https://www.nuzest-usa.com/concerned-contaminants-many-vegan-proteins-choose-instead.


  • What is the ph level of Clean Lean Protein?

    If you follow or are considering following an alkaline diet, then Nuzest Clean Lean Protein is an ideal choice to add to your daily food intake. Nuzest Clean Lean Protein, made from golden pea protein isolate, is the world’s ONLY alkaline protein with a pH reading of 7.8!


  • How much caffeine is in the new Clean Lean Protein Real Coffee?

    The coffee material used, Coffee Robusta powder from Givaudan, has 3.5-4.5% caffeine in it. The current finished product will have between 140-180 mg per 100 g or 35-45 mg per 25 g serving, based on the current 40 mg per 100 0mg input.


  • What are the ingredients in Functional Flavors?

    Vanilla Matcha: Pea Protein Isolate, Matcha Green Tea Powder, Vanilla Flavor Natural, Thaumatin. Chai Turmeric + Maca: Pea Protein Isolate, Turmeric Powder, Chai Flavor Natural, Organic Maca Powder, Cinnamon, Powder, Black Pepper Powder, Thaumatin. Coffee Coconut + MCTs: Pea Protein Isolate, Coconut Flavor Natural, MCT Powder, Vanilla Flavor Natural, Coffee Powder, Thaumatin, Coffee Flavor Natural


General

  • How long will it take for my goods to arrive?

    Currently, we ship from Seattle, WA. Orders are sent the next business day after they are received. West Coast orders will usually take 1-3 business days in transit and East Coast orders take 4-7 business days.


  • Do you ship to Canada?

    Shipping to Canada can take up to 14 business days. Also, because the products are technically being imported from the USA, UPS will likely contact you once they reach the border to obtain your consent to clear the goods through customs on your behalf.
    We also sell our products on Amazon Canada.


  • Can I track my order?

    You should receive a tracking number within 1-2 business days of placing your order. Orders placed on Friday or during the weekend will receive their tracking number on the second business day following their order. If you do not receive an email with your tracking information within 2 business days, please email us at info@nuzest-usa.com and we'd be happy to help.


  • What should I do if my order is taking longer than expected to arrive?

    Please contact us for your tracking number and further assistance.


  • How do I return an item?

    RETURN POLICY Here at Nuzest, we stand behind our products. If you experience a problem with your order, we ask that you notify us at info@nuzest-usa.com within 14 days of receiving your shipment. Please include your name and order number with your email. Please note that all returned, unopened products are subject to a restocking fee and the cost of shipping and handling. We do not accept returns of product that has already been opened. We are committed to delivering the highest quality products and we offer individual sizes for most products, so you can try them out before committing to a larger size product. CANCELLATION POLICY If you would like to cancel your order, we will do our very best to process your cancellation request prior to your order shipping. If your order has already shipped, please accept the package and request a return authorization at info@nuzest-usa.com. Please note that cancelled orders are subject to a restocking fee and the cost of shipping and handling.


  • Do you ship to other countries outside the US and Canada?

    Nuzest USA only ships to the United States and Canada at this time. However, you can reach out to our global brand Nuzest to find out about local distribution in your country.


Good Green Snack

  • Do Nuzest products (Good Green Snack Bars, Quick Vita Kick or Clean Lean protein) contain any of the top 8 allergens?

    All of our products, except the Good Green Snack bar, are made from ingredients which are free of all 8 allergens. The bar contains tree nuts. Although we do not use any ingredients containing gluten in the bars, we do not declare the GGS bars to be Gluten Free although we do test them and have not had any positive results to date. However, because the bars are wrapped and packed before the results come back it is not financially feasible to simply destroy tens of thousands of bars from a batch because of a positive result. We therefore take a pragmatic approach and make no declaration. We also manufacture in three different locations globally with contract manufacturers who are GMP registered. Those locations are New Zealand, Australia and Belgium, which are all highly regarded in terms of quality and integrity. Some of our products are blended in machines that are also used for products which may contain dairy, gluten or soy, which is why we test our finished products for those particular allergens. We also test for peanuts in the case of Quick Vita Kick.


  • Can I consume products after the Best Buy Date?

    Best Before means that it is probably safe to consume past the best before date, but that its nutritional value is likely to be degraded depending on how it has been stored over that time. For example, if it has been kept cool or in a refrigerator it is likely to last longer. In some regulatory environments, the advice is generally 3 months after Best Before Date. However, even though products are likely to be perfectly safe for several weeks past their Best Before Date, in the interest of safety first, Nuzest does not recommend consuming products past their Best Before or Expiry Date.


  • Is the Good Green Snack bar RAW?

    Yes!


  • Are Nuzest products suitable for children?

    None of the products available in the United States (Clean Lean Protein, Clean Lean Protein Functional Flavors, Just Fruit & Veg, Quick Vita Kick or Good Green Snack bars) are intended for use primarily by people under 12 years. Thus, although they are safe for use by children 4 years and over, in my opinion, they are considered General Use Products and not Children's Products:
    "The law defines a "children's product" as a consumer product designed or intended primarily for children 12 years of age or younger."
    "General use products are consumer products that are not designed or intended primarily for use by children 12 years of age or younger.
    Some products may be designed or intended for use by consumers of all ages, including children 12 years old or younger. Such products would be considered "general use products."
    If a consumer older than 12 years of age is as likely, or more likely, to interact with a product than a child 12 years of age or younger, then the product would probably be considered a general use product, depending upon how the product is viewed, using all of the four factors above."


Just Fruit & Veg

  • Why Just Fruit & Veg?

    Eating more fruits and vegetables is one of the most important things you can do for your health. Increasing your veggie and fruit intake from less than 3 to more than 5 servings/day is related to a 17% reduction in heart disease risk and there is a 4% reduction in risk per serve of vegetable or fruit added per day! It’s even been suggested that 5 servings a day isn’t enough, and up to 10 servings per day of vegetables and fruit (with vegetables making up the majority) is best for health. Just Fruit and Veg helps you to increase your fruit and veggie intake in a tasty, convenient drink.


  • I notice the fruit and veggies are sourced from around the world. Is the product New Zealand made?

    We always try to source the very best quality ingredients from New Zealand and around the world. We search the globe to give you the best product that we can!


  • How does Just Fruit & Veg differ from Clean Lean Protein?

    Clean Lean Protein is the world’s best plant protein. Just Fruit and Veg contains Pea Protein Isolate, like Clean Lean protein but with the addition of 5 fruits and 5 vegetables for an added nutrient boost!


  • I notice fruits in the Just Fruit & Veg formula, is it still low carb?

    Yes! The fruits and veggies in Just Fruit & Veg contain low amounts of naturally occurring sugars, but these are less than 3 g per serving! So, by any estimation it is both low in carbs and low in sugar!


  • Is Just Fruit & Veg low in sugar?

    Each serving of Just Fruit & Veg has only 3 g of naturally occurring sugar per serving. There is no sugar added.


  • Is Just Fruit & Veg low carb?

    Yes! Each serving has only 7 g of carbohydrate, including 3 g of fiber, and only 3 g of naturally occurring sugars.


  • Are Nuzest products suitable for children?

    None of the products available in the United States (Clean Lean Protein, Clean Lean Protein Functional Flavors, Just Fruit & Veg, Quick Vita Kick or Good Green Snack bars) are intended for use primarily by people under 12 years. Thus, although they are safe for use by children 4 years and over, in my opinion, they are considered General Use Products and not Children's Products:
    "The law defines a "children's product" as a consumer product designed or intended primarily for children 12 years of age or younger."
    "General use products are consumer products that are not designed or intended primarily for use by children 12 years of age or younger.
    Some products may be designed or intended for use by consumers of all ages, including children 12 years old or younger. Such products would be considered "general use products."
    If a consumer older than 12 years of age is as likely, or more likely, to interact with a product than a child 12 years of age or younger, then the product would probably be considered a general use product, depending upon how the product is viewed, using all of the four factors above."


  • Are there any sweeteners in any of your protein powders?

    Clean Lean Protein is naturally sweetened with a fruit protein derived from a West African plant called the Katemfe Fruit (African Serendipity Berry). The protein is known as Thaumatin. Thaumatin is a protein, but it is classified as a natural sweetener.  It is digested in your body just like any other protein. You can learn more about thaumatin here.


  • Where do you source your peas for the pea isolate and where is the powder is manufactured

    We have deliberately chosen pea protein and to source that protein from Europe. The soil, air and water quality of Northern France are generally regarded to be very safe for growing and the process used for isolation is completely free of chemicals. Consumers can feel confident they are selecting a safe vegan protein, rather than fear they are ingesting a protein powder tainted with contaminants. To learn more about contaminants in vegan protein and our products, I encourage you to read this article: https://www.nuzest-usa.com/concerned-contaminants-many-vegan-proteins-choose-instead.


Quick Vita Kick

  • Do you use real honey in Quick Vita Kick Cacao Honey?

    We do not use honey, but natural flavours are used to create the honeycomb taste. This is a proprietary formula and it is completely vegan.


  • Do Nuzest products (Good Green Snack Bars, Quick Vita Kick or Clean Lean protein) contain any of the top 8 allergens?

    All of our products, except the Good Green Snack bar, are made from ingredients which are free of all 8 allergens. The bar contains tree nuts. Although we do not use any ingredients containing gluten in the bars, we do not declare the GGS bars to be Gluten Free although we do test them and have not had any positive results to date. However, because the bars are wrapped and packed before the results come back it is not financially feasible to simply destroy tens of thousands of bars from a batch because of a positive result. We therefore take a pragmatic approach and make no declaration. We also manufacture in three different locations globally with contract manufacturers who are GMP registered. Those locations are New Zealand, Australia and Belgium, which are all highly regarded in terms of quality and integrity. Some of our products are blended in machines that are also used for products which may contain dairy, gluten or soy, which is why we test our finished products for those particular allergens. We also test for peanuts in the case of Quick Vita Kick.


  • Can I consume products after the Best Buy Date?

    Best Before means that it is probably safe to consume past the best before date, but that its nutritional value is likely to be degraded depending on how it has been stored over that time. For example, if it has been kept cool or in a refrigerator it is likely to last longer. In some regulatory environments, the advice is generally 3 months after Best Before Date. However, even though products are likely to be perfectly safe for several weeks past their Best Before Date, in the interest of safety first, Nuzest does not recommend consuming products past their Best Before or Expiry Date.


  • Are Nuzest products suitable for children?

    None of the products available in the United States (Clean Lean Protein, Clean Lean Protein Functional Flavors, Just Fruit & Veg, Quick Vita Kick or Good Green Snack bars) are intended for use primarily by people under 12 years. Thus, although they are safe for use by children 4 years and over, in my opinion, they are considered General Use Products and not Children's Products:
    "The law defines a "children's product" as a consumer product designed or intended primarily for children 12 years of age or younger."
    "General use products are consumer products that are not designed or intended primarily for use by children 12 years of age or younger.
    Some products may be designed or intended for use by consumers of all ages, including children 12 years old or younger. Such products would be considered "general use products."
    If a consumer older than 12 years of age is as likely, or more likely, to interact with a product than a child 12 years of age or younger, then the product would probably be considered a general use product, depending upon how the product is viewed, using all of the four factors above."